CANCELLATIONS & REFUNDS
The Gem Hunter’s Lodge on Queen provides a single cancellation policy to equally protect hosts and guests.
If a guest cancels a booking
Full refund within 48 hours of payment, less service fee
50% refund within 28 days of payment, less service fee
No refunds after 28 days of payment
No refunds when the event check-in is less than 7 days away
If a host cancels a booking
100% refund to the guest
$150 cancellation fee, and a hold on future payouts to recover costs incurred by the cancellation
Fee may be waived in extenuating circumstances such as damage to the space resulting in unsafe conditions, subject to proof of circumstance and The Gem Hunter’s Lodge on Queen’s approval..
If a guest wishes to reschedule a booking:
Free when rescheduling within 48 hours of payment
15% service fee for rescheduling more than 48 hours after payment
Booking transfers to other parties and change of dates are only permitted with written approval from The Gem Hunter’s Lodge on Queen.